Aims and Objectives

The aim of this qualification is to equip you with knowledge of financial products and services, such as personal pensions, insurance, and bank or building society accounts. You will develop your knowledge of borrowing and saving money and will be able to choose from financial products and services. provide learners with the knowledge required to manage their personal finances. You will develop your understanding of risks to personal finances, and be able to compare goods, products and services. You will also know about credit scores, being able to give examples of what will damage and improve a credit score.

This course aims to develop learner’s knowledge and understanding of customer service to support service delivery within an organisation.  The learning outcomes covered include:

Learning Outcome 1 - Understand the benefits to the organisation of good customer service

Learning Outcome 2 - Understand the possible consequences of poor customer service 

Learning Outcome 3 - Understand the Value of first impressions 

Learning Outcome 4 - Understand positive verbal and non-verbal interaction with customers

Learning Outcome 5 - Understand that respect for the individual is at the heart of good customer service

Learning Outcome 6 - Understand his/her role in dealing with complaints from customers

To find out more information or to enrol onto the Developing Customer Service Skills course please  email enquiries@southdevon.ac.uk or phone 08000 380123.

This course is designed for a wide range of learners who want to develop their knowledge and understanding of substance misuse and its potential effects on individuals and others.  

This qualification consists of 1 mandatory unit

Mandatory unit:

Unit 01 – Develop an Awareness of Substance Misuse  

LO1 - Know what substances are commonly misused and why

LO2 - Understand the personal and social effects of substance misuse

LO3 - Understand perceptions of and responses to substance misuse

LO4 - Understand ways to promote healthy choices and build resilience

To find out more information or to enrol onto the Level 1 Award in Substance Misuse course please email enquiries@southdevon.ac.uk or phone 08000 380123.

Learners will explore what is meant by the term 'mental health' and consider the definition and causes of mental health difficulties. Learners will also explore common perceptions of mental health difficulties and how stereotyping can affect people's perceptions. They will develop their knowledge of the rights of those who experience mental health difficulties and learn where appropriate support can be found. Learners will also develop their awareness of cultural diversity within mental health issues.

This course is delivered in 1 unit containing 4 learning outcomes. There will be a series of online lessons and assessments for each learning outcome to complete and submit. Assessments will include a variety of different types of questions such as multiple choice and free text answers. The learning outcomes covered are below:

Unit 1 - Develop an Awareness of Mental Health

Learning Outcome 1: Be aware of what is meant by mental health  

Learning Outcome 2: Be aware of some of the social and personal effects of mental ill-health

Learning Outcome 3: Be aware of some of the responses to mental health issues 

Learning Outcome 4: Be aware of cultural diversity in relation to mental health issues

To find out more information or to enrol onto the Level 1 Award in Mental Health Awareness course please email enquiries@southdevon.ac.uk or phone 08000 380123.

 The qualification aims to provide you with suitable knowledge, guidance, support an understanding that everyone has the right to learn, to be safe and to be respected. You will cover various aspects of safeguarding and have the opportunity to explore these within your own setting. There are a range of teaching materials that you will work your way through and at the end of each section you will complete a small assessment. The course is chunked into small sections so that you can complete parts of the course even if you have a short amount of time. 

The units covered in this qualification are:

Mandatory unit

Unit 1 – Understanding the need for safeguarding in a learning environment

Optional units

Unit 2 – Establishing safe and personal boundaries in a learning environment
Unit 3 – Staying safe online in a learning environment
Unit 4 – Investigating cyberbullying in a learning environment
Unit 5 – Investigating harassment and bullying in a learning environment
Unit 6 – Recognising abuse in the learning environment
Unit 7 – Staying safe in a work environment

To find out more information or to enrol onto the Level 1 Award in Safeguarding in a Learning Environment course please  email enquiries@southdevon.ac.uk or phone 08000 380123.

In this unit learners will gain an understanding of what is meant by Sensory Loss. They will explore the causes of sensory loss and outline how to utilise a person-centred approach in communicating with individuals with sensory loss.

The unit will utilise a range a terminology including the following Service user, this can relate to a patient, resident, client or pupil Service provider, anyone offering a health and/or care service where they are required to communicate as part of their role with service users. This can include and is not limited to administrators, porters, clinicians, allied care professionals, teachers, and receptionists.

This course is delivered in 1 unit which includes 3 learning outcomes. There will be a series of online lessons for each learning outcome and a final assessment to complete and submit. The learning outcomes covered are below:

Unit 1 – Introduction to Sensory Loss

1. Know the main causes of sensory loss.

2. Know the importance of person-centred approach when working with individuals with sensory loss.

3. Understand the importance of effective communication for individuals with sensory loss.

To find out more information or to enrol onto the NCFE CACHE  Level 1 Introduction to Sensory Loss course please email enquiries@southdevon.ac.uk or phone 08000 380123.

This is a knowledge based qualification suitable for all support staff roles in schools, including site staff, administrators, as well as those who work directly with children and young people. It seeks to develop the knowledge and understanding that all those working in a school setting will need and covers areas such as safeguarding, communication and understanding the school context.

This award consists of 5 mandatory units and to be awarded the Level 2 Award in Support Work in Schools you must complete the all 5 mandatory units.

Unit 01 – Child and young person development
Unit 02 – Safeguarding and welfare of children and young people
Unit 03 – Communication and professional relationships with children, young people and adults
Unit 04 – Equality, diversity and inclusion in work with children and young people
Unit 05 – Schools as organisations

To find out more information or to enrol onto the Level 2 Award in Support Work in Schools course please  email enquiries@southdevon.ac.uk or phone 08000 380123.

This qualification aims to develop the learner's knowledge and understanding of the key principles of information, advice or guidance and applying these within their own context. The objectives are to prepare learners for further training and to support a role where the learners may give initial information, advice or guidance to others. 

Units covered:

• Information, advice or guidance in practice
• Developing interaction skills for information, advice or guidance
• Signposting and referral in information, advice or guidance
• Information, advice or guidance – Context
• Skills for advice providers

What students think of this course:

To find out more information or to enrol onto the Level 2 Certificate in Information, Advice or Guidance course please email enquiries@southdevon.ac.uk or phone 08000 380123.

The aim of this qualification is to increase the learner’s knowledge and awareness of children and young people’s mental health. By completing the qualification, learners will develop knowledge of mental health in children and young people which would support progression onto further qualifications and into relevant employment in the health and social care or education sectors.

This qualification consists of 5 units.

Unit 01 Understand children and young people’s mental health in context  

Unit 02  Understand factors which may affect children and young people’s mental health 

Unit 03 Understand children and young people’s mental health concerns 

Unit 04  Understand the impact of children and young people’s mental health concerns 

Unit 05 Understand how to support children and young people with mental health concerns

To find out more information or to enrol onto the Level 2 Certificate in Understanding Children and Young People’s Mental Health course please  email enquiries@southdevon.ac.uk or phone 08000 380123.

This qualification aims to give learners knowledge of different Specific Learning Difficulties, how they are diagnosed and how individuals can be supported. The qualification can be used by a wide range of learners looking to improve their knowledge and awareness in this subject area.

This qualification consists of 5 mandatory units

Mandatory units:

Unit 01 – Understand Specific Learning Difficulties

Unit 02 – Understand the effects of Specific Learning Difficulties

Unit 03 – Understand the diagnosis of Specific Learning Difficulties

Unit 04 – Understanding supporting individuals with Specific Learning Difficulties

Unit 05 – Understand the context of Specific Learning Difficulties

To find out more information or to enrol onto the Level 2 Certificate in Understanding Specific Learning Difficulties course please  email enquiries@southdevon.ac.uk or phone 08000 380123.

This qualification is designed for learners looking to improve their understanding of nutrition and health.

This qualification aims to: 

• develop learners' understanding of the importance of eating healthily and maintaining hydration 
• develop learners' understanding of food choices and how to make healthy choices 
• help learners plan a healthy diet for self and others 
• increase understanding of eating disorders, the connections between food and feelings and ways to seek help and support.

This course is delivered in 3 units. There will be a series of online lessons and assessments for each learning outcome to complete and submit. The learning outcomes covered are below:

Unit 1 - Introductory awareness of the importance of healthy eating and drinking for adults

Unit 2 - Planning healthy diets

Unit 3 - Understanding eating disorders

To find out more information or to enrol onto the Level 1 Award in Nutrition and Health course please  email enquiries@southdevon.ac.uk or phone 08000 380123.

This qualification is designed for a wide range of learners with some existing knowledge of this area who are interested in improving their understanding of nutrition and healthy eating.

This qualification aims to: 

• increase understanding of the principles of healthy eating and the role of food in maintaining health 
• increase confidence in planning and achieving a healthy diet
• provide an understanding of how an individual’s dietary requirements change throughout their life
• provide an understanding of food labelling and the ability to use information from food labels
• provide information on eating disorders
• increase understanding of the role of a healthy diet for weight management.

The objectives of this qualification are to: 

• give learners working, or intending to work, in settings such as Sport and Recreation, Exercise and Fitness, Hospitality and Catering or Healthcare an understanding of nutrition and health to support their role in the workplace 
• enable learners to progress to other qualifications in this subject area, or within the wider area of healthcare, sport and leisure, or hospitality and catering.

To find out more information or to enrol onto the Level 2 Award in Nutrition and Health course please  email enquiries@southdevon.ac.uk or phone 08000 380123.

This qualification aims to raise awareness of mental health and a range of mental health problems.

This qualification is designed for anyone looking to develop their understanding of mental health and the problems that can cause mental ill health.

The course is made up of 13 units. There will be a series of assessments for each unit to complete and submit. Assessments will include a variety of different types of questions such as multiple choice and free text answers. The units covered are outlined below.

To find out more information or to enrol onto the NCFE Level 2 Certificate in Awareness of Mental Health Problems course please  email enquiries@southdevon.ac.uk or phone 08000 380123.