This course aims to develop learner’s knowledge and understanding of customer service to support service delivery within an organisation.  The learning outcomes covered include:

Learning Outcome 1 - Understand the benefits to the organisation of good customer service

Learning Outcome 2 - Understand the possible consequences of poor customer service 

Learning Outcome 3 - Understand the Value of first impressions 

Learning Outcome 4 - Understand positive verbal and non-verbal interaction with customers

Learning Outcome 5 - Understand that respect for the individual is at the heart of good customer service

Learning Outcome 6 - Understand his/her role in dealing with complaints from customers

To find out more information or to enrol onto the Developing Customer Service Skills course please  email enquiries@southdevon.ac.uk or phone 08000 380123.