Developing Customer Service Skills
This course aims to develop learner’s knowledge and understanding of customer service to support service delivery within an organisation. The learning outcomes covered include:
Learning Outcome 1 - Understand the benefits to the organisation of good customer service
Learning Outcome 2 - Understand the possible consequences of poor customer service
Learning Outcome 3 - Understand the Value of first impressions
Learning Outcome 4 - Understand positive verbal and non-verbal interaction with customers
Learning Outcome 5 - Understand that respect for the individual is at the heart of good customer service
Learning Outcome 6 - Understand his/her role in dealing with complaints from customers